Refund policy

Important Note

We strongly recommend that customers check their order carefully at the time of delivery and report any damage, defect, or incorrect item within the stipulated 24-hour period.

Customers are also encouraged to retain the original packaging until the order has been checked and accepted.

Raya by the House of Namya reserves the right to assess and approve return or exchange requests based on the conditions mentioned in this policy.

Return & Exchange Queries

For any return, exchange, damaged, defective, incorrect-order, or other order-related concerns, please write to us at:

namya@rayahouse.in

Please include your order number, contact details, photographs/videos of the product, and a brief description of the issue so that our team can assist you promptly.